1. What areas do you operate in?
1. What areas do you operate in?
Our transportation and chauffeur services in Rome operate on all routes starting or ending in the Rome area, including airport transfers (FCO and CIA), Civitavecchia port transfers, and long-distance journeys to other destinations.
All services are operated on a pre-booked basis, according to itinerary and service requirements.
2. Are the rates fixed or indicative?
Rates published on the website are indicative starting prices.
Final rates are agreed in advance based on itinerary, duration, vehicle type and, for airport transfers, also on the time of service.
Once confirmed, the agreed rate is final, with no additional costs.
All travel-related expenses are included in the quoted price.
3. What is included in hourly chauffeur services?
Hourly chauffeur services in Rome are provided for consecutive hours and include a set mileage allowance calculated per hour.
The itinerary is agreed in advance and managed within the booked service duration.
Any additional hours, itinerary extensions or extra mileage are subject to agreement and confirmation.
4. Can services be customized?
Yes. Private transportation and chauffeur services in Rome can be customized according to specific requirements, including itinerary planning, service duration and operational needs.
All customized services are subject to availability and advance confirmation.
5. How can a service be requested?
Transportation and chauffeur services in Rome can be requested by email or WhatsApp.
Service details, availability and confirmation terms are provided upon request.
6. What payment methods are accepted?
Payment methods and terms are communicated at the time of service confirmation.
Remote credit card payments are available and can be used to pay in advance for guests or third parties, even if the cardholder is not present at the time of service.
7. How are bookings confirmed for transportation services in Rome?
All chauffeur and transportation services in Rome are confirmed upon advance payment, following agreement on service details, availability and rates.
Once payment is received, the booking is formally confirmed and a payment receipt or invoice is issued accordingly.
A booking is considered confirmed only after payment has been received and acknowledged.
8. What is your cancellation policy?
Cancellations are subject to the following conditions:
A 100% cancellation fee applies to services cancelled within 24 hours prior to the scheduled pickup time.
In case of airport services rescheduled due to flight changes, the cancellation window is reduced to 12 hours.
For long-distance transfers, a 50% cancellation fee applies if the service is cancelled within 24 hours, even if rescheduled.